This Privacy Policy describes how jheel.io ("jheel.io", "we", "us", or "our")
collects, uses, and handles information in connection with our services.
jheel.io is built and operated by Lost Ferry Interactive.
By accessing or using the jheel.io API, platform, or website, you agree to
the collection and use of information in accordance with this policy.
1. Information We Collect
We collect the following categories of information:
Account Information. When you request API access, we collect your name,
email address, company name, and any other information you provide through our
contact or onboarding process.
API Usage Data. We log metadata about API requests made using your
API key, including timestamps, endpoint paths, response times, and processing
costs. We do not log the content of uploaded documents beyond what is necessary
to provide the extraction service.
Uploaded Documents. Documents you submit for processing are stored
temporarily to perform the requested extraction. Once extraction is complete
and results have been made available via the API, documents are retained only
for the period specified in your service agreement.
Extracted Data. Structured JSON output from document extraction
is retained within your session for retrieval via the API and to power RAG
query functionality.
Contact Form Submissions. If you contact us via our website,
we collect the name, email address, and message content you provide.
Technical Data. We collect standard server logs including IP
addresses, browser user agents, and request metadata for security and
infrastructure monitoring purposes.
2. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain the jheel.io API and platform
- Process documents and return extraction results to you
- Manage your account and API key access
- Calculate and invoice processing costs
- Monitor service health, uptime, and security
- Respond to support requests and enquiries
- Send service-related notices, including changes to our terms or this policy
- Comply with applicable legal obligations
We do not use your uploaded documents, extracted data, or API usage logs
to train AI models, whether our own or third-party.
3. Data Sharing
We do not sell, rent, or share your personal information or your document
data with third parties for their marketing purposes.
We may share information with:
- Infrastructure providers. Cloud hosting and storage providers
used to operate the jheel.io platform, subject to data processing agreements
consistent with this policy.
- Legal authorities. Where required by applicable law, court
order, or government regulation.
- Business successors. In the event of a merger, acquisition,
or sale of all or part of our business, in which case we will notify you
before your information is transferred and becomes subject to a different
privacy policy.
4. Data Retention
Uploaded documents are retained for a limited period following extraction
— typically 30 days — unless you delete them via the API or your service
agreement specifies a different period. Extracted JSON data within sessions
is retained for the duration of your active account.
Account and billing information is retained for the duration of your
relationship with jheel.io and for a period thereafter as required by
applicable tax and accounting obligations.
5. Data Security
We implement technical and organisational measures designed to protect
your information against unauthorised access, disclosure, alteration, or
destruction. All data in transit is encrypted via TLS. Data at rest is
encrypted using industry-standard protocols.
API keys are your responsibility to keep confidential. Do not share API
keys or commit them to version control. Contact us immediately if you
believe a key has been compromised.
6. Agent Integrations
When you configure agents with access to third-party systems (Shopify,
NetSuite, Postmark), jheel.io acts as a data processor on your behalf.
The credentials and access tokens you provide for these integrations are
stored encrypted and used solely to execute actions you have authorised
via the agent's tool declarations. We do not access or store data from
these systems beyond what is necessary to complete the requested action.
7. Cookies and Tracking
The jheel.io website uses a minimal number of technically necessary cookies
to maintain session state. We do not use advertising cookies, tracking pixels,
or third-party analytics services on our website.
8. International Data Transfers
jheel.io operates infrastructure in data centres that may be located outside
your jurisdiction. Where data is transferred internationally, we ensure that
appropriate safeguards are in place consistent with applicable data protection
law, including Standard Contractual Clauses where required.
9. Your Rights
Depending on your jurisdiction, you may have the right to access, correct,
delete, or restrict the processing of your personal information. To exercise
any of these rights, please contact us using the details below.
You may delete documents and session data at any time via the API.
To request deletion of account information or contact form submissions,
email us directly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you
of material changes by posting the updated policy on this page with a
revised "Last updated" date. Continued use of jheel.io following any
changes constitutes your acceptance of the revised policy.
11. Contact
If you have questions about this Privacy Policy or how we handle your data,
please contact us:
jheel.io is a product built and managed by
Lost Ferry Interactive.