These Terms and Conditions ("Terms") govern your access to and use of jheel.io services, including the Harness API, web interface, and all associated software ("Services"). jheel.io is built and operated by Lost Ferry Interactive ("we", "us", or "our").
By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
The Services are intended for use by businesses and developers. By using jheel.io, you represent that you have the authority to enter into these Terms on behalf of yourself or your organisation.
API access is provided upon application and approval. We reserve the right to decline applications at our sole discretion. You are responsible for maintaining the security of your API key and for all activity conducted under your account.
You may use jheel.io to process documents, query extracted data, and create autonomous agents for lawful business purposes. Your use must comply with all applicable laws and regulations, including those governing data protection, financial records, and healthcare information in your jurisdiction.
You agree to use the Services only in ways that:
You must not use jheel.io to:
jheel.io provides infrastructure for creating and running autonomous agents that interact with third-party systems (including Shopify, NetSuite, and Postmark). You are solely responsible for:
jheel.io is not responsible for actions taken by agents against third-party systems, including any data modifications, transactions, or communications resulting from agent execution.
You retain full ownership of all documents you upload and all data extracted from them. By uploading documents, you grant jheel.io a limited licence to process and store that data solely to provide the Services.
We do not claim ownership over your data and will not use it to train AI models or for any purpose beyond providing the Services to you.
We will make reasonable efforts to maintain availability of the Services. However, the Services are provided without an uptime guarantee unless separately agreed in a Service Level Agreement (SLA) with your organisation.
We may perform maintenance that results in temporary unavailability. Where planned maintenance is expected to cause significant disruption, we will provide advance notice where reasonably practicable.
Use of the jheel.io API is charged on a per-document processing basis,
with costs visible in each API response via the CostUSD field.
Billing arrangements, payment terms, and pricing are agreed separately
at account setup and may be updated with 30 days' notice.
You are responsible for all charges incurred under your API key. If you suspect unauthorised use of your key, notify us immediately.
All software, infrastructure, models, interfaces, and documentation comprising jheel.io are the intellectual property of Lost Ferry Interactive and its licensors. Nothing in these Terms transfers any intellectual property rights to you.
You may not copy, modify, or create derivative works based on any part of the jheel.io platform without express written permission.
Each party agrees to treat the other's confidential information with reasonable care and not to disclose it to third parties without consent. Your API key, pricing, and any non-public technical information we share with you is considered confidential. Our access logs, internal infrastructure details, and any proprietary model information is similarly confidential.
The Services are provided "as is" and "as available" without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy of extracted data, or non-infringement.
Extraction results are generated by AI models and may contain errors. You are responsible for validating critical outputs — particularly in financial, healthcare, or legal contexts — before acting on them.
To the maximum extent permitted by applicable law, jheel.io and Lost Ferry Interactive shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunity, arising out of or in connection with your use of the Services.
Our total aggregate liability for any claim arising under these Terms shall not exceed the amounts paid by you to jheel.io in the three months preceding the claim.
You agree to indemnify and hold harmless jheel.io and Lost Ferry Interactive from any claims, losses, damages, and costs (including legal fees) arising from: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any law or third-party rights; or (d) actions taken by agents you create and operate.
Either party may terminate access to the Services at any time with written notice. We may suspend or terminate your access immediately if you breach these Terms or use the Services in a manner that could cause harm to us or third parties.
Upon termination, your right to use the Services ceases and we will delete your data in accordance with our data retention policies.
These Terms are governed by and construed in accordance with applicable law. Disputes shall be resolved through good-faith negotiation in the first instance, followed by mediation or arbitration as mutually agreed.
We may update these Terms from time to time. Material changes will be communicated with at least 30 days' notice via email or notice on our website. Continued use of the Services after the effective date of changes constitutes acceptance of the revised Terms.
Questions about these Terms should be directed to:
jheel.io is a product built and managed by Lost Ferry Interactive.